STANDARD SHIPPING- 

Dispatch period-

At Lavender Label, we spend extra time making all the orders each and every product has a unique  shipping period which is-

It takes 4-5 business days to ship the products.

Business days do not include Saturday, Sunday and Holidays.

( the reason behind these non- working days is- this business is  completely owned and run by women and we would love to give them sometime for themselves at  least during the weekends & on holidays)

Processing time may exceed during new launches, festive season and sale.

 

After products are dispatched it takes 3-7 days to be delivered according to the location, the courier service used is India post.

**Please make sure address is full and complete, we are not responsible if package is returned due to wrong details/ incomplete address.

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IF ANY PACKAGE IS RETURNED TO US- due to incomplete address/ wrong or missing address information/ non-availability / rejection we are not held responsible. We share the tracking email as soon as an order is shipped, it is ones duty to be informed on the same. shipping charges to be paid in case of returns; Order accot be cancelled if returned as it is not our mistake even after sharing all the necessary tracking detail, 

Only on payment of shipping charges the package will be processed.

If you want to be informed / called by delivery executive you can choose express option where dtdc is the shipment partner.

When order is via standard shipping as mentioned it is india post and they do not call or send text messages as it is owned by the Govt of India.

IF A PACKAGE IS MISSING- WE ARE NOT RESPONSIBLE VIA STANDARD SHIPPING. PLEASE USE THE TRACKING ID TO TRACE WITH INDIA POST.

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HOW TO CALCULATE-

If you place order on 1st Jan, then the calculation of days start from 2nd Jan i.e from the next day onwards. The day of placing the order is not included.

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EXPRESS SHIPPING-

The orders via express shipping option are dispatched in 1-3 business days,

we use a faster mode of shipping system such as DTDC, SHREE MARUTHI 

if the pincode is not avaliable via the above mentioned services then we use India post services,

Once dispatched it will be delivered in 1-4 business days (there might be a lil delay if it's rural areas)

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Please read the information carefully as mentioned, it saves both of our precious time.

PLEASE DO NOT CONTACT US TO SHIP THE PRODUCTS EARLY AS IT'S NOT POSSIBLE FOR US TO MAKE SUCH PROMISES.​

We are as much excited as you are about the order. We highly appreciate your trust & patience.

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SAME DAY DELIVERY- ONLY IN HYDERABAD

We're excited to offer a same-day delivery service for our clients! Please note that once an order is placed, it is non-returnable and no changes can be made to the order details.

We apply a flat shipping rate, so whether you order one item or many, the cost remains the same. If you’re unavailable at the specified delivery time, please inform us in advance, as failure to do so may result in extra charges for the delivery partner's return trip. 

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How it works?

1. Add Products to Cart:
   - Start by browsing through our store and adding your desired products to your cart.

2. Proceed to Checkout:
   - Once you’ve added all the products you want to purchase, proceed to checkout as you normally would.

3. Choose Your Delivery Option:
   - At checkout, you will now see three delivery options:
     1. *Standard Delivery:* Regular shipping with standard delivery times.
     2. *Express Delivery:* Faster shipping with expedited delivery.
     3. *Same Day Delivery:* Get your order on the same day if eligible.

4. Select Same Day Delivery:
   - If you need your order urgently, choose the *Same Day Delivery* option.

5. Placing the Order:
   - If you place your order *before 2:30 PM*, your order will be delivered on the same day.
   - If you place your order *after 2:30 PM*, it will be delivered the next day.

6. Complete Your Purchase:
   - After selecting your delivery option, complete the checkout process just as you usually do.
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 After placing an order, our team may contact you via WhatsApp if there is any confusion or difficulty in locating your address. We kindly request that you respond promptly and share your location details to ensure a smooth delivery process.
The delivery person will contact you using the phone number provided at the time of order. It is essential that the phone number is correct and that you are available to answer calls on the day of delivery.

Please ensure that all the information provided, including your phone number and address, is accurate. If the delivery person is unable to reach you due to an incorrect phone number, or if you are unavailable to receive the calls/order on the scheduled day:
  - You will be responsible for any additional shipping costs incurred for the return of the order to our location and for the re-shipment to your address.
  - We will not be held responsible for failed deliveries due to incorrect information provided by you, and the order will not be canceled.
 

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